CHANGES / GORGIAS
Plan changeGorgias charges twice for AI-resolved tickets.
Gorgias charges twice for AI-resolved tickets.
For accounts created after May 28, 2025.
Gorgias accounts created from May 28, 2025 pay both a ticket fee and an AI Agent automation fee when AI resolves a ticket; older accounts may stay on legacy billing.
What we know
- 01For accounts created on or after May 28, 2025, a ticket resolved by AI Agent is billed as a helpdesk ticket and as an automated interaction.↗ docs.gorgias.com
- 02Accounts created earlier may remain on legacy billing.↗ docs.gorgias.com
Alternatives
Published prices from each app's listing. “Unverified” means we haven't confirmed it from the vendor.
| APP | PRICE | BEST FOR | SOURCE | |
|---|---|---|---|---|
| Re:amaze | Basic $29/mo · Pro $49/mo · Starter $59/mo · Plus $69/mo | Helpdesk with chat, email, social, SMS and FAQ; most plans are per staff user. | ↗ apps.shopify.com | View listing ↗ |
| Tidio | Free · Customer Service $29/mo · Flows $29/mo · Lyro AI $39/mo | Live chat, chatbot flows and Lyro AI agent; free plan covers live chat with 50 users. | ↗ apps.shopify.com | View listing ↗ |
| Zendesk | Suite Team $55 · Growth $89 · Professional $115 · Enterprise $150 per agent/mo (billed annually) | Omnichannel support suite priced per agent; listing says Zendesk may bill outside Shopify. | ↗ apps.shopify.com | View listing ↗ |
| Shopify Inbox | Free | Shopify's free chat app for your online store. | ↗ apps.shopify.com | View listing ↗ |
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Updated Oct 19, 2026