CHANGES / SHOPIFY INBOX
ShutdownShop Inbox in the Shop app was shut down.
Shop Inbox in the Shop app was shut down.
The Shopify Inbox store app is still live.
Shopify sunset Shop Inbox on the Shop app on Feb 19, 2025. The separate Shopify Inbox app for your online store remains on the App Store.
Shopify Inbox pricing & history → Shopify Inbox alternatives →
What we know
- 01Shopify sunset Shop Inbox on the Shop app on Feb 19, 2025.↗ changelog.shopify.com
- 02The Shopify Inbox app is still listed on the App Store as free (checked Oct 19, 2026).↗ apps.shopify.com
Alternatives
Published prices from each app's listing. “Unverified” means we haven't confirmed it from the vendor.
| APP | PRICE | BEST FOR | SOURCE | |
|---|---|---|---|---|
| Gorgias | Starter $10/mo · Basic $60/mo · Pro $360/mo · Advanced $900/mo | Ticket-based helpdesk with live chat; Starter includes 50 tickets/mo, then $0.40 per ticket. | ↗ apps.shopify.com | View listing ↗ |
| Re:amaze | Basic $29/mo · Pro $49/mo · Starter $59/mo · Plus $69/mo | Helpdesk with chat, email, social, SMS and FAQ; most plans are per staff user. | ↗ apps.shopify.com | View listing ↗ |
| Tidio | Free · Customer Service $29/mo · Flows $29/mo · Lyro AI $39/mo | Live chat, chatbot flows and Lyro AI agent; free plan covers live chat with 50 users. | ↗ apps.shopify.com | View listing ↗ |
| Zendesk | Suite Team $55 · Growth $89 · Professional $115 · Enterprise $150 per agent/mo (billed annually) | Omnichannel support suite priced per agent; listing says Zendesk may bill outside Shopify. | ↗ apps.shopify.com | View listing ↗ |
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Price hikes, shutdowns and the best alternatives, every Friday.
Updated Oct 19, 2026